Terms & Conditions

Sunfeast Fantastik! #RoastedWithLove Campaign

About the Campaign

1. The "Sunfeast Fantastik #RoastedWithLove Campaign" (the "Campaign") is sponsored by ITC Limited ("ITC") in association with the Organizer (as described below).

2. This Campaign is organized and managed by SUMANEL TECHNOLOGY VENTURES PVT LTD. (hereinafter referred to as "Chat360"/ or the "Organizer").

3. Consumers participating or seeking to participate in the Campaign shall individually be referred to as "Participant" and collectively as "Participants".

4. Participation in this Campaign is purely voluntary. By participating in this Campaign, each Participant is deemed to have accepted the complete terms and conditions of this Campaign available on www.sunfeastfantastik.com/rwltnc ("Campaign Website") as well as the decisions of ITC, which are final and binding in all matters related to the Campaign. Successfully entering the Campaign and winning a prize is subject to all requirements set forth herein.

5. ITC reserves the right to terminate, modify or extend this Campaign, at its absolute discretion, without assigning any reason whatsoever including extending, withdrawing, or discontinuing the same without notice, at its sole and absolute discretion and without any liability. All decisions of ITC in respect of the Campaign and the prizes therein will be final and binding.

6. The Campaign shall be live from 00:00 hours on July 29, 2026 and end at 11:59 hours on August 31, 2026.

7. The Campaign is subject to all applicable central, state and local laws and regulations.

8. The Campaign shall be run on the sunfeastfantastik Instagram profile available on https://www.instagram.com/sunfeastfantastik/.

9. This Campaign is in no way sponsored, endorsed, administered by or associated with Instagram. Each Participant is deemed to have released Instagram from any claims and liabilities that may specifically arise in relation to their participation in this Campaign by accepting these terms & conditions.

Eligibility

10. Only Indian citizens above the age of 18 years residing in India are eligible to participate in this Campaign.

11. ITC reserves the right to exclude any person from the Campaign on the grounds of: (i) misconduct or criminal record; (ii) tampering with the Entry process or the operation of Campaign; (iii) acting in violation of these terms and conditions; (iv) acting in an unsportsmanlike or disruptive manner or with intent to annoy, abuse, threaten or harass any other person; or (v) for any other reasons, as it may deem fit and proper. No communication in this regard will be entertained.

Steps to Participate

12. To participate in the Campaign, a Participant should follow the following steps:

a. Visit the #RoastedWithLove WhatsApp chatbot. The link to the chatbot will be available on the social media posts on the Sunfeast Fantastik Instagram profile https://www.instagram.com/sunfeastfantastik/.

b. On the WhatsApp chatbot, the Participants will be required to accept the Terms & Conditions. Once the terms & conditions are accepted, the Participants can proceed further. Follow the steps provided in the chatbot and answer the questions provided therein.

c. The Participants should then answer the following question – "What's that one habit that we should roast you for?"

d. Participants who complete all the steps and answer the above-mentioned question will get a personalized AI generated sticker highlighting their quirk.

13. The Answers to the question submitted by the Participants must inter alia comply with the following guidelines:

a. All answers submitted must comply with these Terms & Conditions and terms of use of the Campaign Website;

b. Cannot be sexually explicit or suggestive, violent or derogatory of any ethnic, racial, gender, religious, professional or age group, profane or pornographic, or contain nudity;

c. Cannot promote alcohol, illegal drugs, firearms/weapons (or the use of any of the foregoing), any activities that may appear unsafe or dangerous, or any particular political agenda or message;

d. Cannot be obscene or offensive, endorse any form of hate or hate group;

e. Cannot promote terrorist acts such as providing instructions on how to assemble bombs, grenades and other such weapons or provide instructional information about illegal activities;

f. Cannot defame, misrepresent or contain disparaging or slanderous remarks about ITC, its customers or its products, or other people, products or companies;

g. Must be original and cannot contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art, stills, or images published on or in television, movies, the Internet or other media) without permission and cannot be plagiarized from any source;

h. Cannot contain background artwork, unless it is an original work of the Participant;

i. Cannot communicate messages or images inconsistent with the positive images and/or goodwill to which ITC wishes to associate;

j. Cannot depict, and cannot itself, be in violation of any law.

k. Participants making statements which are contrary to existing law, bye-laws, public policy or established good practices shall be disqualified from further participating in the Campaign.

Publicity

14. The Participant undertakes and irrevocably and unconditionally permits ITC to cover the Campaign through various media including newspapers, radio television news channels, internet, point of sale materials, etc., and shall not raise any objection, protest or demur to such coverage or in this regard.

15. At the request of ITC, Participants shall participate in all activities relating to the Campaign surrounding the winning of the Prize, free of charge including participating in any photography/videography session, interviews etc., and they consent to ITC using their name and image in promotional material.

General Conditions

16. "Prize": Basis the answers provided by the Participant in the WhatsApp chatbot, the Participants will get a personalized AI generated sticker. Post the submission of answer by the Participants, the Participants will receive their personalized AI generated sticker on the WhatsApp chatbot immediately.

17. The Prize cannot be transferred, exchanged or redeemed for cash.

18. The image of the Prize as depicted on the press ads/posters/TVCs, Promotional Packs etc. are for illustrative purposes only and the actual prizes may vary from the depiction made.

19. ITC shall not be liable for any loss or damage of the prize due to Act of God, Governmental action and other Force Majeure circumstances and shall not be liable to pay any compensation whatsoever for such losses.

20. By sharing their personal information with ITC or with the Organizer, the Participants consent to collection, storing, processing and use of personal information i.e., name, mobile phone number, photos by ITC and/or the Organizer, its affiliates, associates, agents, contractors and other third parties. The personal information is being collected by Chat360 and shall be retained by Chat360.

21. Personal information given by the Participants shall be used to deliver prizes and for promotional activities by ITC Ltd its affiliates, associates, agents, contractors.

22. By participating in this Campaign, the Participants acknowledge and consent to transfer and/or disclosure of their personal information by ITC or the Organizer to any third-party for providing services in relation to this Campaign.

23. The Participants have an option of not providing the personal information as required under this Campaign. The Participants also have an option to withdraw their consent in relation to usage of Personal Information during the duration of the Campaign. In such cases, the entry of the Participant shall not be considered and Participant shall not be eligible for the prize. The participants may reach out to support@chat360.io for such withdrawals.

24. The decision of ITC or the Organizer, as regards the selection of Winners and distribution of the prizes shall be final, subject only to ITC's approval. No correspondence or any other claims whatsoever, in this regard will be entertained.

25. All right, title and interest, including but not limited to, the intellectual property rights in the Campaign and the promotional materials, all data collected as a result of this Campaign and in any and all responses received shall vest solely and exclusively with ITC. ITC shall be entitled to use the responses received or any information in connection with the Entry in any media for future promotional, marketing, publicity and any other purpose without permission or payment to the Participant.

26. All material submitted in connection with the Campaign are assigned to ITC upon submission and become of the property of ITC exclusively. ITC may use such material in the manner as it may deem fit.

27. ITC reserves the right to change, defer, alter or cancel this Campaign in part or full, or change any or all of the terms and conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of ITC in this regard and in general with respect to this Campaign and the terms and conditions thereto shall be final, binding and non-contestable.

28. The decision of ITC shall be final in all regards and no communication shall be entertained in this regard. None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between any Participant and ITC and the Participant shall not have the authority to bind ITC in any manner whatsoever.

29. Neither ITC nor its Organizer shall be accountable/liable for any disruptions/stoppages/interruptions or cancellation of the Campaign due to any government restrictions.

30. Failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies on the part of ITC or its Organizer.

31. ITC or its Organizer accepts no responsibility for loss of internet connectivity, claims or correspondence whether due to error, omission, alteration, tampering, unauthorized data hacking, deletion, theft, destruction, virus attack, transmission interruption, communications failure, hardware failure or otherwise. ITC or its Organizer shall not be liable for any consequences of user error including (without limitation) costs incurred.

32. ITC and the Organizer shall not be responsible for (including but not limited to):

i. For any SPAM generated messages

ii. For the operator code (the code from which the SMS is received) not being displayed on the user's mobile phones

iii. For any SMS message delivery failures

iv. Any lost, late or misdirected computer transmission or network, electronic failures or any kind of any failure to receive entries owing to transmission failures or due to any technical reason

v. If the Participant has registered himself to the DND of the telecom provider/ the Participant has registered with National Do Not Call Registry/ Participant has specifically requested for not receiving messages for the specific campaign. The Participant putting a missed call under the terms of this Campaign is express consent on the part of Participant to exempt ITC and Organizer from DND restriction imposed by the relevant Participant.

vi. Other conditions beyond its reasonable control

33. By participating in the Campaign, the Participant grants an exemption to ITC or Organizer from applicability of NDNC (National Do Not Call) Registry regulation for the limited purposes of communication on the Campaign. Participants who have won any Prizes under the Campaign will be contacted by the Organizer for collection of further details to ensure delivery of the Prize and such Prize shall only be dispatched if the necessary information as requested for by Organizer have been provided. The Participant shall be solely responsible for any errors in such information provided.

34. ITC or Organizer shall not be liable to perform any of its/their respective obligations under the Campaign or in respect of the Prize where it is unable to do so as a result of circumstances beyond its/their control in the nature of fire, explosions, natural calamities, state emergency, riots, or any other force majeure condition, etc., and shall not be liable to compensate the Participant in these circumstances.

35. The decision of ITC or the Organizer as regards the Prize shall be final, subject only to ITC's approval. No correspondence or any other claims whatsoever, in this regard will be entertained.

36. No queries, claims, dispute, complaints or grievances shall be entertained by ITC, Organizer after 5 business days from the date of the closure of the Campaign.

37. If a Participant is dissatisfied with the Campaign or the Campaign rules and/or any content or any requirements of the Campaign form, the materials available related thereto, or with these terms and conditions, his/her sole and exclusive remedy is to not participate in the Campaign.

38. Organizer shall provide the Prize on an "as-is basis" and without any warranty or guarantee concerning the quality, suitability or comfort, and ITC. and/or its associates, affiliates and/or its management, directors, officers, agents, representatives shall not be responsible for or liable (including but not limited to the product and service liabilities) for deficiency and/ or defect of any Prize or for any kind of consequential damages/ loss, in any manner whatsoever.

39. ITC is acting as the executing agencies for this Campaign and holds no legal and financial liability on unclaimed offers, incentives, vouchers, etc., beyond the applicable period of the Campaign.

40. Under this promotion, the Prizes are being offered directly by Organizer. ITC is not responsible either directly or indirectly with respect to any matter pertaining to the Prize offered in this Campaign.

41. Any attempt to deliberately damage the Campaign website/Chatbot/campaign interface, the game/puzzle on such Chatbot/website, or the information on the Chatbot/website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, ITC and/or Organizer reserves the right to seek damages to the fullest extent permitted by law. If ITC and/or Organizer suffers loss or incurs any costs in connection with any breach of these Terms or any other legal obligation by an entrant, the entrant agrees to indemnify ITC and Organizer for those losses, damages, and costs.

42. ITC does not endorse the quality of any of the Prizes, products or services being offered by the Organizer.

Release and Limitations of Liability

43. ITC shall under no circumstances be liable, whether jointly or severally, for any loss or damage suffered or sustained (including but not limited to consequential loss), including for personal injury or property damage suffered or sustained or any costs incurred, as a result of acceptance of any Prize.

44. By entering the Campaign, the Participant hereby releases from and agrees to indemnify ITC and/ or any of its respective officers/employees from and against all liability, cost, loss or expense arising out of acceptance of the prize or participation in the Campaign including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission, or otherwise.

45. ITC accepts no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself, or third parties in relation to the prizes.

Disputes

46. The courts of competent jurisdiction at Bengaluru shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with the Campaign.

47. Further all issues and questions concerning the construction, validity, interpretation and enforceability of these terms and conditions, or the rights and obligations of the Participants and/or ITC and/or Partners of this Campaign, shall be governed and construed in accordance with the laws of India.